SHIFT MANAGER

GENERAL MANAGER

RESPONSIBILITIES
• Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates and directs Team Members and Shift Managers to exceed Guest expectations with fast and friendly service in clean surroundings
• Supervises and trains Team Members and Shift Managers on team stations, BKC products, processes and policies
• Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results
• Assists RGM in enforcing compliance with government regulations, BKC Market Policy, employment law, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all restaurant activities across shifts
• As part of the restaurant management team, recruits, hires, trains and works to retain effective team talent, by making decisions or recommendations on hiring and advancement
• Makes decisions or recommendations on the discipline and terminations of team members
• Available to work evenings, weekends and holidays
• Prompt and regular attendance for assigned shifts, meetings and training
MINIMUM QUALIFICATIONS:
• Must be at least eighteen (18) years of age
• High School Diploma or GED required, some college preferred
• 1 year of experience working in the quick service restaurant industry in management
• Completion of all BKC certification programs
• Demonstrates English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension
• Demonstrates leadership skills
• Demonstrates formal understanding of the quick service industry and the core customer
• Recognizes and solves routine problems
• Develops knowledge and skills in basic tasks, practices and procedures within own area
• English Language Preferred
• Willingness to Travel Preferred

WE'RE GROWING

TEAM MEMBER

Barnett Management Company has great career opportunities with 12 new restaurant openings within the next year.

RESPONSIBILITIES
• Directs efficient and accurate preparation and sale of products to maximize guest satisfaction
• Ensures preventive maintenance of restaurant facility and equipment is completed in accordance with Company standards
• Motivates and directs Team Members to exceed customer expectations with fast and friendly service in clean surroundings.
• Provides coaching and feedback to Team Members, Shift Managers and Assistant Managers
• Assumes full responsibility for restaurant profit and loss management by implementing marketing strategies and following cash control/security procedures
• Maintains inventory, manages labor, and applies financial reporting analysis to enhance restaurant results
• Enforces compliance with government regulations, BKC Market Policy, employment laws, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all restaurant activities across shifts.
• Leads restaurant management team in recruiting, selecting, hiring and retaining effective team talent
• Available to work evenings, weekends and holidays
• Prompt and regular attendance for assigned shifts, meetings and training
MINIMUM QUALIFICATIONS:
• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• Complete all internal certification programs
• 1-2 years of restaurant management experience
• Strong understanding of P&L interpretation and management to influence profitability
• Ability to prioritize and organize own and others’ work and time to meet deadlines and objectives
• English Language Preferred
• Willingness to Travel Preferred
RESPONSIBILITIES
• Greets guests with a smile, receives orders, processes payments, and responds appropriately to customer issues
• Operates cash register or point of sale devices, as needed, and uses value-added suggestive-selling techniques to generate additional sales opportunities
• Verifies the accuracy of guests’ orders
• Prepares and packages food and drink products
• Cleans kitchen area, counters, food preparation areas, and utensils
• Cleans dining room, restrooms and exterior grounds
• Maintains health and safety standards in work areas
• Unloads and stocks inventory items as needed
• Performs duties at multiple workstations (e.g., front counter, Drive-Thru, prep boards, expediter, etc.)
• Prompt and regular attendance on assigned shifts
• Follows BURGER KING® uniform and grooming standards and policies
• Works to resolve issues that may arise in the restaurant
• Learns team effectiveness skills; works with others to achieve team goals
• Responds to guests’ needs in a professional and polite manner
• Communicates in a positive manner with customers, peers, and managers
• QUALIFICATIONS:
• Must be at least sixteen (16) years of age
• Willing to accomplish all restaurant tasks
• Comfortable working in a fast paced environment
• Ability to interact productively with co-workers and function well in a team environment
• Ability to resolve consumer issues with tact

ASSISTANT MANAGER

RESPONSIBILITIES
• Responsible for restaurant operations (labor, inventory variance, GUEST TRAC® responses) during assigned shifts, including opening and closing restaurant
• Provides production direction to Team Members in a clear and concise way
• Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production
• Delegates in a way that encourages teamwork during shift to ensure that the restaurant operations comply with company standards
• Motivates Team Members to exceed Guest expectations with food and friendly service in clean surroundings
• Works with team to act on Guest feedback and resolve complaints in a timely, friendly and professional manner
• Directs, trains and motivates Team Members during shift on each of the workstations
• Complies with the requirements of government regulations, BKC Market Policy, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all activities in the restaurant during the shift
• Takes initiative to immediately report violations of safety, sanitation, security, and other company policies to restaurant management and perform short-term solutions
• Motivates Team Members to comply with loss control procedures and to maintain a safe and secure environment for customers and other Team Members
• Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift
• May perform essential functions and duties listed in the restaurant Team Member job description
• Flexible to work evenings, weekends and holidays.
• Prompt and regular attendance on assigned shifts
MINIMUM QUALIFICATIONS:
• Must be at least eighteen (18) years of age
• High school diploma or GED
• Completion of all BKC certification programs
• English language preferred
• Willingness to travel preferred